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Important Notice: Temporary Shipping Fee Adjustment Due to U.S. Tariffs

Dear Valued Customer,

We hope this message finds you well.

We would like to inform you that, due to the newly implemented import tariffs policy in the United States in 2025, we have had to temporarily adjust our shipping cost policy. This change was necessary in order to continue delivering high-quality products and service under the increased cost conditions.

Please rest assured that as soon as these tariffs are lifted or revised, we will promptly return to our previous free shipping policy.

We sincerely appreciate your understanding and continued support during this period. If you have any questions, feel free to reach out at support@drpendirect.com - we’re always here to help.

Warm Regards,
Dr.pen Direct Brand Team
Sep 1, 2025

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We ship items worldwide. For all items, system will calculate the shipping fee for your order during the check-out process(after in-put the shipping address).

We offer 2 different shipping service (Registered Air Mail and Express delivery e.g. DHL, UPS or Fedex). Buyer will able to see the estimated delivery time and shipping fee during the check-out process after entered the shipping country.

Taxes & Duties
Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Free Worldwide Shipping on All Orders Over $100
Please be advised that due to the increase on the actual shipping costs, Free Shipping Discount to some parts of Middle East Asia, Eastern Europe, South America, Africa, and other remote islands is not supported. Free shipping for orders above USD100 to affected countries will not be applied. Thank you for your kind understanding.